topic Re: Arlo Pro 2 - Cameras go offline when moved away from the base station. in Arlo

Arlo Pro 2 - Cameras go offline when moved away from the base station. Happens when I pick it up.

Chrisgfmarshall — Tue, 12 Jan 2021 17:40:42 GMT

I can set this up and the cameras work when they are right next to the base station but as soon as I try to move the cameras they freeze and go offline. This happens literally as soon as I pick them up to move them.

I spoke to the helpline, they told me to check my internet connection and speed which I did and they are both perfect.

Anyone had this problem before or any ideas on how to fix it?

Re: Arlo Pro 2 - Cameras go offline when moved away from the base station.

jguerdat — Tue, 12 Jan 2021 16:45:38 GMT

Start by moving the base away from the router as well as checking for other wireless devices nearby that could be causing interference, It sounds very much like an interference issue.

Re: Arlo Pro 2 - Cameras go offline when moved away from the base station.

Chrisgfmarshall — Wed, 13 Jan 2021 06:49:40 GMT

I tried this, it still does not work.

Re: Arlo Pro 2 - Cameras go offline when moved away from the base station.

jguerdat — Wed, 13 Jan 2021 14:28:04 GMT

You didn't mention anything about possible interference. If you checked for that, swap at the store or continue to use support.

Re: Arlo Pro 2 - Cameras go offline when moved away from the base station.

Chrisgfmarshall — Wed, 13 Jan 2021 20:57:54 GMT

I moved the base station 3 metres away from the router and turned off all electrical appliances in the house and it still does exactly the same. Do you think it sounds like a fault with the base station?

Re: Arlo Pro 2 - Cameras go offline when moved away from the base station.

jguerdat — Thu, 14 Jan 2021 14:15:31 GMT

It certainly sounds like it to me.