topic Re: Legacy Arlo cameras in Arlo

Receiving "Access rights are required to view your shared devices modes status." How to fix?

Skibum1 — Mon, 11 Jan 2021 15:27:20 GMT

Just recently when I went in to adjust my camera mode and to turn off specific cameras, I was not able to and I received this message...’Access rights are required to view your shared devices Modes status. Request permission from your device admin. Any ideas on how to correct this? Who is my device admin.?

thank you.

Re: Legacy Arlo cameras

jguerdat — Fri, 08 Jan 2021 14:09:33 GMT

Are you the person who set the system up? Are you using the same email address and password for that account? Have you granted access to anyone? This sounds like you're using an account that was granted access, not as the primary user.

Re: Legacy Arlo cameras

Skibum1 — Fri, 08 Jan 2021 15:03:02 GMT

Yes I am the person that originally set the cameras up. I have not granted access to anyone. I have changed my email account /password within the last six months but had no problems after initially changing it. Message appeared and my inability to change modes and turn on and off cameras just started within last week . Thank you.

Re: Legacy Arlo cameras

jguerdat — Sat, 09 Jan 2021 14:50:58 GMT

Try rebooting the phone and reinstalling the app. Also try the web client to see if it's different.

Re: Legacy Arlo cameras

Skibum1 — Fri, 15 Jan 2021 23:13:44 GMT

Thank you all for your suggestions. I am back online. ARLO support had me do a hard reset on my base and they pointed that base to a new email account that I am using. Once that was done, I was able to sync all cameras and have thdd Ed ability to turn on/off and change modes. Thank you!