topic Re: Video smearing in Arlo

Video smearing on H7 cameras., How to fix?

DAB2 — Mon, 28 Dec 2020 16:13:55 GMT

I have video smearing issues with a few on my H7 cameras. I saw a post on the community pages from about 4 years ago that states there's a solution but nothing is documented. Any help is appreciated.

Re: Video smearing

jguerdat — Fri, 25 Dec 2020 15:57:06 GMT

This is usually an issue with signal strength/quality and/or upload speeds with your ISP.

Re: Video smearing

DAB2 — Sat, 26 Dec 2020 16:44:23 GMT

The signal strength is very good. This issues started a few months ago and only effects the 720p cameras. I have two 1080p cameras that work without any issues. The smearing is in the recorded video; same place everytime you play it by. The issue is intermittent, but occurs more than not.

Re: Video smearing

jguerdat — Sun, 27 Dec 2020 13:56:43 GMT

Since you have other cameras that are working well, swap around to verify that it's the camera and not the position.

Re: Video smearing

DAB2 — Fri, 01 Jan 2021 16:52:23 GMT

It's all 4 of my 720p cameras. My 2 1080 cameras have no issues. I have the 1st gen base station.

Re: Video smearing

JessicaP — Mon, 04 Jan 2021 17:28:37 GMT

Hi DAB2,

I would suggest to contact the Support Team to further assist you. You will find several options for contacting support in the provided link.