topic Re: Caught on fire in Arlo

Caught on fire

C216 — Sat, 12 Dec 2020 21:53:33 GMT

Camera was acting odd after I put fresh batteries in it ... it said it was still dead , replace batteries ... so I put another set in ... said the same thing ... today , I look out my window and it was on fire ... thank God it wasn't inside or near something else or it would have burned down my house ... will never use arlo again

Re: Caught on fire

TomMac — Sat, 12 Dec 2020 23:38:49 GMT

My first question would be what type/brand batteries were you using...??

Only one time in the years I heard of issues re heat were rechargeables of a china brand... that's why Arlo ONLY supported one brand of rechargable batteries for the Arlo HD.... they had built in safety features

You should contact Arlo support

Re: Caught on fire

ShayneS — Mon, 21 Dec 2020 18:16:46 GMT

Hi @C216

Thank you for your feedback. I would like to learn more about this situation. Can you please provide more detail regarding the batteries you were using with your camera.

Do you have a case number from customer support I can review? I would like to escalate this for you.

Re: Caught on fire

ShayneS — Mon, 21 Dec 2020 18:23:14 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42162145