Recording not appearing for Pro 2 but I see it for Ultra. Checked filter and app and web.

ArloGPC — Mon, 21 Dec 2020 15:56:16 GMT

i have two Arlo systems at home Pro2 and an Ultra in the office. I can access both via the one App. Currently i can see recordings from the Ultra but not the Pro 2. Previously i had been able to see both.

When i go to Library, Filter, Device - Any. The list only shows the cameras from the Ultra and not the cameras from the Pro2. Previously i coudl see a lits of all the cameras.

Have tried deleting the app and reinstalling, as well as the desktop version. Still no luck. Thanks

Re: Recording not appearing

jguerdat — Mon, 21 Dec 2020 13:54:02 GMT

Try removing and resyncing the cameras.

Re: Recording not appearing

ArloGPC — Tue, 22 Dec 2020 22:25:04 GMT

sorted thanks

topic Recording not appearing for Pro 2 but I see it for Ultra. Checked filter and app and web. in Arlo

Recording not appearing for Pro 2 but I see it for Ultra. Checked filter and app and web.

Re: Recording not appearing

Re: Recording not appearing