topic Video Freezes after about 10 seconds? Do I need to replace my old Base Station? in Arlo

Video Freezes after about 10 seconds? Do I need to replace my old Base Station?

edalemo — Mon, 21 Dec 2020 15:49:25 GMT

I have a VMB3010r2 base station. I am experiencing a problem that a couple of community threads indicate has been fixed. On about half my videos the video freezes after about 10 seconds. Perhaps the fix does not work for my old base station.

1. Is there something I can do to fix the problem on my current base station?

2. If not, will replacing my 3010 with a 4000 allow me to eliminate the freezing?

Re: Video Freeze

jguerdat — Sun, 20 Dec 2020 14:33:21 GMT

The cheapest/fastest thing to try is to remove all devices from Settings, My Devices and start fresh. Be sure to note all settings, modes, rules, etc. to speed the rebuild.

Re: Video Freeze

edalemo — Sun, 20 Dec 2020 23:47:50 GMT

Thanks. That seems to have improved the performance.