topic Re: No recordings / not able even to record. in Arlo

No longer get recordings saved in library. Getting movement notification. No record button?

Palekto — Thu, 17 Dec 2020 16:11:22 GMT

For some reason i no longer get recordings saved in my library.
I get notifications that the cameras picked up movment, but in the library its empty (except one camera?)

i have nine cameras, just one that is recording to the library.

I dont even get the record button on the other eight cameras when i enter them?

What has happend?

Re: No recordings / not able even to record.

jguerdat — Thu, 17 Dec 2020 13:55:35 GMT

Have you rebooted the base? Have you rebooted your phone and reinstalled the app?

Re: No recordings / not able even to record.

Palekto — Thu, 17 Dec 2020 14:19:59 GMT

Yes, and Yes.
And its the same regardless if i check my library on my phone, my computer or another device.

Re: No recordings / not able even to record.

Palekto — Fri, 18 Dec 2020 05:14:51 GMT

So No solution?
Really? This system just isnt reliable.
Have i invested more than 6K$ in a camera system that doesn't record?
Really, arlo what is happening???
Either you fix this fast or buy the system back

Re: No recordings / not able even to record.

jguerdat — Fri, 18 Dec 2020 13:58:56 GMT

Well, you'll never get a buy-back so you need to work on fixing it. My first step would be to remove all devices from Settings, MY Devices and start fresh. Note all settings, modes, rukes, etc. to speed the rebuild. Sometimes things just go wonky that a reset and rebuild fixes.