topic Video Quality seems worse in Arlo

Video Quality seems worse

Jontym — Tue, 15 Dec 2020 20:35:47 GMT

Can anyone explain why the video quality is so poor in live mode yet in the activity zone selection area is so good (and how I remember it when I first purchased the kit. Also noticed a drop in quality in the Arlo Q). The top image is the activity zone selection screen.

Re: Video Quality

ShayneS — Tue, 15 Dec 2020 20:35:14 GMT

Hi @Jontym

Does this occur using the Arlo mobile app as well as the web browser? Which camera do you have recording through the window?

Re: Video Quality

Jontym — Fri, 18 Dec 2020 08:03:28 GMT

Hi, it’s the same on my phone and MacBook and this camera is the Arlo wire free VMC3030

Re: Video Quality

ShayneS — Fri, 18 Dec 2020 16:36:41 GMT

Can you try and face the camera in another direction or location/room to see if this issue changes?