topic Re: two-step verification / "We don't recognise this device" error and solution in Arlo

two-step verification for pc "We don't recognise this device" error and solution

JohnEC — Mon, 14 Dec 2020 23:38:51 GMT

Hello.

I have a problem and a solution.

Since turning on two-step verification I can login on my iPhone app, but I wasn't able to login using any web browser. The webpage "We don't recognise this device" would appear for only about 1 or 2 seconds (despite the 30 second countdown) and then immediately change to the "login denied" webpage.

After clearing cache, etc, I stumbled on to the solution.

In the app, go to profile, then login settings, then two-step verification, then "add another method". I added SMS. Once the test SMS is sent and verified, stay on two-step verification and then "edit" on the top right. Choose the SMS number to be primary and then "save". Then when going to the website, you get an SMS instead of nothing, and the login works.

Clearly this is a basic error with the Arlo two-step verification system and pretty disappointing. I'm just glad I found a solution.

Hope it helps,

John

Re: two-step verification / "We don't recognise this device" error and solution

JohnEC — Sat, 12 Dec 2020 22:39:26 GMT

Additional screenshot

Re: two-step verification / "We don't recognise this device" error and solution

dcfox1 — Sat, 12 Dec 2020 22:54:58 GMT

You can not make a computer a trusted device just a phone so you need to use the code sent to your phone. Not sure why but that is how Arlo is doing it.

Re: two-step verification / "We don't recognise this device" error and solution

JohnEC — Sun, 13 Dec 2020 01:53:07 GMT

Yes thank you.

I was pointing out that the notification feature doesn't work for me, but that changing to primary being SMS, then it does.

John