topic Re: Arlo Wire Free - No Base Stations Found in Arlo

Arlo Wire Free - No Base Stations Found. Unable to add second camera.

PhillipDHuebner — Fri, 11 Dec 2020 15:24:49 GMT

The problem is that we cannot add a second camera to an existing system that is operational. This same system has worked in the past with 3 cameras.

The problem is that when logged in under "Devices" with a live picture showing, we hit the "Add New Device" at the bottom of the screen. Then under "Cameras" we select "Others". Then under "Others" we select "Arlo". A message then comes up saying "No Base Stations Found".

We feel that we are logged in because we have to log in to get to have a live picture showing from the exiting camera.

Second camera sync: We think that we have the second camera synced with the base station, because we first get a slow blinking blue light, followed by a fast blinking amber light, that is then followed by a fast blinking blue light, then no light.

It seems that having a live picture would indicate there is a base station and it is operating correctly. Why would we get a message "No Base Stations Found" and can this be corrected some way? Thanks for any help.

Re: Arlo Wire Free - No Base Stations Found

jguerdat — Thu, 10 Dec 2020 14:00:11 GMT

Are you using the primary account, used when first setting up the system, or an account that was granted access? You must use the primary account.

Re: Arlo Wire Free - No Base Stations Found

PhillipDHuebner — Thu, 10 Dec 2020 14:37:56 GMT

Thanks for the reply. We were wondering if there might be another account causing the problem. We may have lost the info on the primary account. Is there a way to recover the primary account info?

Thanks again.

Re: Arlo Wire Free - No Base Stations Found

PhillipDHuebner — Thu, 10 Dec 2020 22:59:22 GMT

Thanks for your help. We were able to find the primary account, and found that the cameras were still connected to the system. The problem is resolved.