topic Re: Cannot add cameras after firmware update in Arlo

Cannot add cameras after firmware update

andy_lamb — Thu, 03 Dec 2020 09:19:01 GMT

Morning, I believe I've been effected by the firmware update which put my base station inaccessible and wouldn't come back online. After reading a number of threads, I reset the unit and it eventually looks like the device downgraded and it came back online.

I managed to re-add one camera, but when trying to add anymore it goes through the process of trying to discover my base station. Its already there and online with one camera attached.

Can anyone help or advise a solution?

Thanks

Andy

Re: Cannot add cameras after firmware update

JessicaP — Fri, 04 Dec 2020 17:36:17 GMT

Hi andy_lamb,

Try force closing the Arlo app and re-opening it and try it again. Otherwise, try rebooting your phone device to see if that helps too.

You can also refer to this article if your camera has problem adding/syncing to the Base Station: My Arlo camera will not sync with my SmartHub or base station; how can I troubleshoot it?

Re: Cannot add cameras after firmware update

andy_lamb — Fri, 04 Dec 2020 20:58:17 GMT

Hi Jessica,

No, still no luck. If I try from the web it says no base stations found.

Is it worth me removing the base station and trying again? Is there a way to force add the camera manually?
thanks

Andy

Re: Cannot add cameras after firmware update

JessicaP — Mon, 07 Dec 2020 15:49:15 GMT

You can possibly try removing your Base Station and adding the cameras again that way to see if that helps. Otherwise, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.