topic Re: Not able to share camera's or account in Arlo

Not able to share camera's or account

jefke23 — Fri, 30 Oct 2020 20:26:40 GMT

Hi, I'm not able to share my cameras to my partner. Thus I'm the only one who can view my cameras, and see who is ringing at my door. Does anyone has the same issue?

Re: Not able to share camera's or account

TomMac — Fri, 30 Oct 2020 20:39:53 GMT

Did you use Grant Access for sharing?

Re: Not able to share camera's or account

jefke23 — Fri, 30 Oct 2020 20:42:16 GMT

Yes, I used grant access.
But when clicking on send invite I receive a message that arlo is unavailable.
I'm now receiving this message for already 3 weeks.

Re: Not able to share camera's or account

TomMac — Sat, 31 Oct 2020 13:23:29 GMT

Try it via the web access at my.arlo.com

Re: Not able to share camera's or account

jefke23 — Mon, 02 Nov 2020 17:25:25 GMT

@TomMac Already tried online, I have the same issue.

Re: Not able to share camera's or account

jefke23 — Tue, 03 Nov 2020 08:07:43 GMT

I think it is a task for the support team. However I'm not able to contact them. If I want to send an email as suggested on their website, I receive the same error.
The support is very poor here in Belgium.

Re: Not able to share camera's or account

ShayneS — Tue, 03 Nov 2020 19:32:22 GMT

Hi @jefke23

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 42043660

Re: Not able to share camera's or account

1user — Fri, 06 Nov 2020 10:26:25 GMT

Same issue. Can’t share. Says it is already sharing in grant access but no cameras are showing. Support is lacking and terrible in the US, can’t imagine Belgium.

Re: Not able to share camera's or account

ShayneS — Fri, 06 Nov 2020 16:19:08 GMT

@1user

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Not able to share camera's or account

1user — Fri, 06 Nov 2020 19:44:32 GMT

Tried all the steps available online to grant access. I unplugged and deleted all the cameras and readded them to the base. I reset my WiFi many times. I was told to rename my WiFi as well. Now I can’t call in for free for help... and I also can’t wait on hold for 3 hours. I did that when the doorbell stopped working and went back to my Ring. Now this.

Re: Not able to share camera's or account

ShayneS — Fri, 06 Nov 2020 20:01:59 GMT

@1user

Regarding this statement "Says it is already sharing in grant access but no cameras are showing." To be clear, you already successfully granted access to an individual & selected the devices to be viewed?

Re: Not able to share camera's or account

jefke23 — Fri, 06 Nov 2020 20:06:11 GMT

You don't have testers at Arlo for the software? This granting access thing is basically working nowhere if I read all te comments here and on facebook.

Re: Not able to share camera's or account

1user — Sun, 08 Nov 2020 13:33:30 GMT

Yes.. and it shows “accepted” and all the cameras and the base station are checked off.... can’t even post an iPhone screenshot on this forum.... ugh yet another issue.
And Why can’t there there free call in service to efficiently solve this?!?!

Re: Not able to share camera's or account

dcfox1 — Sun, 08 Nov 2020 18:22:46 GMT

@1user wrote:
And Why can’t there there free call in service to efficiently solve this?!?!

There is a way to contact support at the bottom of this page.

Re: Not able to share camera's or account

jefke23 — Sat, 14 Nov 2020 19:16:21 GMT

I still have the same issue. Is there an update on this?
I'm not getting answers nor questions from the support team.

Re: Not able to share camera's or account

jefke23 — Sat, 14 Nov 2020 19:17:59 GMT

Yeah, but without any positive feedback

Re: Not able to share camera's or account

1user — Fri, 20 Nov 2020 12:53:52 GMT

FYI, if you have tried to click on support, you aimlessly search and become part of this thread.

Re: Not able to share camera's or account

1user — Fri, 20 Nov 2020 12:54:32 GMT

Any updates??

Re: Not able to share camera's or account

jefke23 — Fri, 20 Nov 2020 12:58:45 GMT

I didn't receive any update. I only know they are working on it. (for already 2+ months)

Re: Not able to share camera's or account

ShayneS — Fri, 20 Nov 2020 20:29:04 GMT

Hi @jefke23 & @1user

Are you able to provide a screenshot of any error message you receive when trying to grant access? You can upload a screenshot by Replying > Clicking the (Camera logo/Insert Image) just above the top of the body section.