topic Re: 1 of 2 cameras won't connect to the base again in Arlo

1 of 2 cameras won't connect to the base again

Bledig — Tue, 27 Sep 2016 18:53:41 GMT

one of the two cameras lost its connection to the base a few weeks ago and won't connect again. I get a light that blinks once when installing batteries, so the batteries aren't the problem. When I try to sync, no lights show on the camera. The light blinks on the base when I press the sync button.

Re: 1 of 2 cameras won't connect to the base again

jguerdat — Mon, 08 Aug 2016 14:26:40 GMT

Changing batteries or just opening and closing the battery door should give a blue LED blink, followed by either rapid blue blinking or amber (connected vs. disconnected). Your issue sounds like a bad camera. Create a trouble ticket using the Support link here for a possible RMA.

Re: 1 of 2 cameras won't connect to the base again

JamesC — Tue, 09 Aug 2016 20:03:40 GMT

Bledig,

Have you removed the camera first?

Reboot the camera by opening and closing the battery compartment door and then try the sync process again.

JamesC

Re: 1 of 2 cameras won't connect to the base again

Bledig — Thu, 11 Aug 2016 01:44:07 GMT

Hi JamesC,

I removed the camera from the list, but still can't connect. The camera no longer shows on the list of devices in the app.

Re: 1 of 2 cameras won't connect to the base again

jguerdat — Thu, 11 Aug 2016 12:47:05 GMT

Removing the camera requires that you then resync it before it will be useful again.

Re: 1 of 2 cameras won't connect to the base again

Bledig — Wed, 17 Aug 2016 01:20:22 GMT

Just to close the loop on this, I raised a trouble ticket and NETGEAR thinks it's a software problem with the camera. I returned the camera and I'm expectinga replacement to come soon.