https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800757#M78401 <P>I get this every once in a while - not often. I don't know what causes it (I do have multiple devices that I use for access so there may be some sort of race condition where one device connects for some reason while I'm using another) but as far as I can tell there's no issue.</P> Tue, 17 Nov 2020 14:46:15 GMT jguerdat 2020-11-17T14:46:15Z https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800680#M78394 Hello,<BR />Twice over the past week when I logged on using my phone ( which is the only device I use to access my cameras and no permission for others is granted) I'm asked for my fingerprint to log on but a red statement saying I was logged out due to sign on in other location message occurs?<BR />The 1st time it caught me off guard. I looked at permissions. None were given. I was busy at the moment and let it go.<BR />This morning when it happened, I changed my password. My home wifi password and now I feel Arlo should tell me the mac address of the log ins. Right?<BR />There's a record.<BR />ARLO,<BR />Put my mind at ease and verify only I have access?<BR />THANK YOU,<BR />Patiently waiting<BR />Heather Mon, 16 Nov 2020 16:49:29 GMT https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800680#M78394 Hctaylor71 2020-11-16T16:49:29Z https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800757#M78401 <P>I get this every once in a while - not often. I don't know what causes it (I do have multiple devices that I use for access so there may be some sort of race condition where one device connects for some reason while I'm using another) but as far as I can tell there's no issue.</P> Tue, 17 Nov 2020 14:46:15 GMT https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800757#M78401 jguerdat 2020-11-17T14:46:15Z https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800771#M78402 <P>Thank you for responding<BR /> I have a base unit wired to my modem and 4 wireless cameras.<BR /> Having this message prompt on my screen during a normal sign in has made me very uneasy. Yet, it has happened twice in a week.<BR /> I would assume that if a compromise did occur and my system was being viewed when I went to sign on, it would have kicked the other viewer off, prompting a message concerning other location sign in.<BR /> I've changed my password and use my fingerprint.<BR /> I live alone and found this system user friendly for my own safety and I'm not a computer tech but so maybe the system can be compromised easily.<BR /> I felt if another location sign in occurred, prompting me with a red message, then that mac address or IP should be registered.<BR /> I feel Arlo should respond especially knowing it has happened to more then 1 of its clients.<BR /> Thank you so much again!!<BR /> Heather</P> Wed, 18 Nov 2020 17:07:14 GMT https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800771#M78402 Hctaylor71 2020-11-18T17:07:14Z https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800898#M78417 <P>Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx " target="_blank">Arlo Tech Support</A></P> Wed, 18 Nov 2020 17:07:36 GMT https://community.arlo.com/t5/Arlo/Signed-out-signed-in-on-another-device/m-p/1800898#M78417 ShayneS 2020-11-18T17:07:36Z