topic Re: Smeared thumbnail image, playback covered by green screen in Arlo

Pixelated thumbnail - Live stream has green screen

ThinkDifferent — Tue, 05 May 2020 17:57:28 GMT

Library thumbnailImage quality when played

Hi. Does anyone know why this happens? My cameras only recently went bonkers. About half of all library records play with the image partially or completely covered with green screen, and appearing as smeared thumbnails. The problem affects both of my cameras pointed towards my entryway so I’m inclined to think it’s a network/software problem. Solutions welcome 🙂

I get multicolor vertical lines on the video. NOT solar - camera pointed north

Scott75 — Sun, 24 Nov 2019 00:02:16 GMT

I get multi-color vertical lines in most of the images from one camera. It's NOT solar related bcause my camera is pointed north and is under the eves of the house. The other cameras don't exhibit this problem. I have had them about one month. This camera is using battery power much fastr than the others as well.

Any ideas how to fix this or what causes it?

Re: I get multicolor vertical lines on the video. NOT solar - camera pointed north

StephenB — Mon, 25 Nov 2019 14:16:35 GMT

Can you post a screen shot (or share a recording)?

Re: Smeared thumbnail image, playback covered by green screen

OSUIndie07 — Mon, 04 May 2020 17:54:19 GMT

I’ve been having the same issue a lot lately too with the blurred thumbnail images or the video feed. I’ve also been having blurry and pixelated videos and life feed for a while now also it seems to be hyper sensitive to motion even if I decreased the sensitivity and use motion zones. Really disappointed in a Arlo right now I’m considering returning all of it

Re: Smeared thumbnail image, playback covered by green screen

StephenB — Mon, 04 May 2020 22:47:19 GMT

@ThinkDifferent wrote:

Hi. Does anyone know why this happens? My cameras only recently went bonkers.

Well, it's video corruption due to lost data in the recording.

But that of course doesn't explain why there was loss.

Re: Smeared thumbnail image, playback covered by green screen

ThinkDifferent — Mon, 04 May 2020 23:25:36 GMT

Ahh, at least I know what the problem is. Half of what’s so difficult about dealing with customer support is not knowing how to describe the problem in tech-speak 🙂

Re: Smeared thumbnail image, playback covered by green screen

ralfyguy1 — Tue, 05 May 2020 17:55:37 GMT

Same here, and PLEASE don't give me that it's NOT the recent FW update...

Re: Smeared thumbnail image, playback covered by green screen

AR155 — Wed, 06 May 2020 07:12:31 GMT

I also have the same problem after the ‘urgent firmware update’ - the same image types as displayed above, green screen (sometimes blank), also jittery where the image jumps back or pauses for several frames. There have been no other changes in setup other than the firmware.

Steps I have undertaken to troubleshoot include:

* re-started individual cameras

* cycled the video settings in power management

* re-started the base station

* checked for further firmware updates (none)

if there was a way to roll back the firmware update, even on one or two cameras it would be a good test/fix. Otherwise can Arlo please look into this ASAP.

Re: Smeared thumbnail image, playback covered by green screen

StephenB — Wed, 06 May 2020 11:49:55 GMT

@ralfyguy1 wrote:

Same here, and PLEASE don't give me that it's NOT the recent FW update...

The general cause is that some the bits in the compressed video stream aren't reaching the storage (whether cloud or local). Normally the compression of each frame is sending the differences from the previous frame. If anything is lost for a frame, then that frame can't be decoded. Because each frame builds on the previous one, the errors propagate and you quickly get a mess.

Possible causes of loss include

poor connection quality between the camera and the base
poor connection quality between the base and the cloud
the camera not delivering the full initial I-frame in the video
lost data due to other bugs in the camera, base, or cloud.

So firmware issues are certainly a possible cause. The puzzle for Arlo is to figure out exactly where the loss is happening.

Re: Smeared thumbnail image, playback covered by green screen

ralfyguy1 — Thu, 07 May 2020 02:39:20 GMT

Sounds plausible. My point was that multiple users encounter the same problem after an update. that's obvious who messed it up.

Re: Pixelated thumbnail - Live stream has green screen

Estanger — Thu, 07 May 2020 20:14:21 GMT

Same intermittent problem with smearing but only on one camera which started about a month ago. No Green Screen. I thought it was a signal problem but I brought the camera close to the base and it still occurs.

HW Version H7

Serial Number 48B45C7R453EB

Firmware 1.4.293

Re: Pixelated thumbnail - Live stream has green screen

sancheza — Fri, 08 May 2020 16:21:02 GMT

HW Version H7

Firmware 1.4.293

I too have been seeing these issues much more since a recent firmware update.

Re: Pixelated thumbnail - Live stream has green screen

ant — Fri, 08 May 2020 18:59:54 GMT

Same here since last week's updates in the original Arlo from 2015. 😞

Re: I get multicolor vertical lines on the video. NOT solar - camera pointed north

Hlmckerch289 — Fri, 08 May 2020 20:49:41 GMT

I have the same issue. Looking for a solve

Re: I get multicolor vertical lines on the video. NOT solar - camera pointed north

ShayneS — Fri, 08 May 2020 22:12:48 GMT

Hi @Hlmckerch289

Is it possible for you to provide a screenshot of this issue you are experiencing?

Re: I get multicolor vertical lines on the video. NOT solar - camera pointed north

Hlmckerch289 — Fri, 08 May 2020 22:54:52 GMT

Photo attached. It’s the video and usually multiple cameras at the same time

Re: I get multicolor vertical lines on the video. NOT solar - camera pointed north

ant — Sun, 10 May 2020 22:02:24 GMT

Others and I got those too like in https://community.arlo.com/t5/Arlo/Pixelated-thumbnail-Live-stream-has-green-screen/td-p/1769684/jump-to/first-unread-message forum thread. We noticed it got a lot worst from the last/previous firmware update from a couple weeks ago.

Why do my cameras have vertical color as seen in my attachment?

Wireboy — Tue, 12 May 2020 18:04:46 GMT

Why do my cameras show vertical colored lines when connected but no picture as in attachment

Re: Why do my cameras have vertical color as seen in my attachment?

StephenB — Tue, 12 May 2020 18:11:53 GMT

@Wireboy wrote:
Why do my cameras show vertical colored lines when connected but no picture as in attachment

I'm not seeing the attachment.

Re: Distorted video

dB20 — Sat, 16 May 2020 16:57:54 GMT

Same exact thing is happening on all of my cameras (10) and both hubs. Since it happened suddenly across multiple cameras and hubs, I suspect a firmware problem. Did you get your issue resolved?