topic Re: Notifications but no recording in Arlo

Notifications but no recording

Matt_h — Tue, 27 Sep 2016 18:54:10 GMT

I purchased these cameras today and all seems to be working however the videos are not appearing in the library. I have it set to save a 30 video when there is motion. Even if i click record on the live feed i get no video in the library. Can anyone help?

Thanks

Matt

Re: Notifications but no recording

TomMac — Sun, 07 Aug 2016 14:12:28 GMT

Matt...

can you advise as to what device and OS your using?? IOS/Android/web ? phone/tablet/comptr?

Re: Notifications but no recording

JamesC — Tue, 09 Aug 2016 22:44:47 GMT

Matt_h,

Be sure you do not have a filter selected when viewing the library. Take a look here for more information: How do I turn off filters in my Arlo library?

Also, as TomMac suggests above, do you see the same issue when viewing from a different device (web client/mobile app)?

JamesC

Re: Notifications but no recording

Matt_h — Thu, 11 Aug 2016 13:54:44 GMT

All sorted. I tired on another tablet and it worked so i just reinstalled the app and all seems to be working. Thanks guys.