topic Re: Arlo turns off by itself and reboots (VMB3010 or VMB3500) after firmware update in Arlo

Arlo turns off by itself and reboots (VMB3010 or VMB3500) after firmware update

Serious47 — Wed, 04 Nov 2020 18:53:26 GMT

Now I am rating this Arlo product as one star, not two, three, four or five stars, because my Arlo SmartHub device with five cameras has operated poorly since yesterday. For many times the Arlo online turns off by itself, for no reason at all. I was getting so tired and frustrated when I frequently rebooted the cameras back normal, but still offline again itself. Last September I started with the free trail for one month, and then I cancelled the subscription a couple of days ago. As my product problem has wasted my time, I have frequently tried rebooting the operating system, but never completely successful! I feel down, not happy with that problem. Very strange, I have experienced no problem with Arlo all through the years since 2015 when I purchased my first Arlo kit, but why that Arlo developer acts so weird and strange this time?

Re: Offline still off!!!

Bond22 — Tue, 03 Nov 2020 23:04:56 GMT

I have same problem, from this morning, after download new firmware.
All time is rebooting and turn off.
Please do something quickly.

Base Station rebooting Offline

Bond22 — Tue, 03 Nov 2020 23:17:20 GMT

From this morning, after download the last firmware.
In 3 differents Base Station turns off, and rebooting all the time.
Sometimes appear live bottom but when you click, turn off all system and after 5 minutes rebooting.
PLEASE SOLVE.

Re: Base Station rebooting Offline

nccabin — Wed, 04 Nov 2020 00:09:59 GMT

I having the same issue. Please help as soon as possible.

Thank you

Re: Base Station rebooting Offline

duckson — Wed, 04 Nov 2020 07:05:53 GMT

I also am having a base station issue. Keeps going offline, 1 camera out of 5 connects and plays a live video stream but when I try to play another camera it fails and the base station seems to go offline.
VMB3010r2, fw 1.12.2.14_817_e5957a9

Re: Offline still off!!!

duckson — Wed, 04 Nov 2020 07:16:52 GMT

Yes ditto base station rebooting.

Base station rebooting cycle + firmware not listed

duckson — Wed, 04 Nov 2020 08:32:19 GMT

My VMB3010r2 base station keeps rebooting, left it powered off for a while but makes no difference.
I noticed the firmware is 1.12.2.14_817 which isn’t listed in the firmware section! There is an older version from the end of Sept only!
Is this a new firmware and if so it sound like it’s causing an issue?!

Re: Base station rebooting cycle + firmware not listed

Bond22 — Wed, 04 Nov 2020 09:37:47 GMT

I have the same problem, rebooting and shut down off, all the time in a cycle, and the batteries go tired, in total 3 base station and 11 cameras!!!
PLEASE SOLVE.

Re: Base station rebooting cycle + firmware not listed

duckson — Wed, 04 Nov 2020 09:39:28 GMT

Hi, same base station model as mine for all 3? Firmware version(s)?

Re: Base station rebooting cycle + firmware not listed

Bond22 — Wed, 04 Nov 2020 09:43:28 GMT

Same models on 3 bases.
After downloaded the last version like you.
I call customer service in Europe, they must to work to solve it!, i supose!

Re: Base station rebooting cycle + firmware not listed

duckson — Wed, 04 Nov 2020 09:46:38 GMT

Odd that the firmware isn’t listed in the firmware section.....maybe they don’t want to admit it has a problem?!
Anyone from Arlo confirm the firmware in my OP has just been released?

Re: Base Station rebooting Offline

Bond22 — Wed, 04 Nov 2020 09:47:04 GMT

Please call to customer service and insists is a global malfunction and troubleshooting.

Re: Base station rebooting cycle + firmware not listed

Bond22 — Wed, 04 Nov 2020 09:48:35 GMT

Call customer service and insists, the problem is Global!!!!

Re: Base station rebooting cycle + firmware not listed

duckson — Wed, 04 Nov 2020 10:55:02 GMT

Spoke to someone on chat and raised a ticket, they suggested a base station reset to resolve but it didnt work and the issue persits.

Said the firmware was not what he had listed so has had to forward the issue on to be looked at.

Sounds to me like a very recent firmware release (i.e. within last day or 2) has screwed things up.

Re: Base station rebooting cycle + firmware not listed

Bond22 — Wed, 04 Nov 2020 11:22:54 GMT

Like me.
Reset base for 30sec and the re-install all cameras.
Error its the same.
I call now again.
They check, with me, in live app, and the same troubleshooting appears.
With customer service Europe by phone.
The best way is you call and insists.
But Right now the system is Off Line and reebooting in cycle all the time.
😞

Re: Base station rebooting cycle + firmware not listed

duckson — Wed, 04 Nov 2020 11:27:03 GMT

OK we'll see.

My ticket reference number is 42045040 if you want to mention that i'm having the same issue then they can link it if they havent already done so.

Re: Base station rebooting cycle + firmware not listed

Bond22 — Wed, 04 Nov 2020 11:37:02 GMT

I am a client like you, but today i call again to customer service in Europe.
😞

PRO2 VMB3500R4 goes offline

Brandon1Edward5 — Wed, 04 Nov 2020 17:32:41 GMT

Got this set from Costco last X' mas, it worked well till last night, the base station went offline after I took a live view from cameras on my APP. I was quite sure my internet and router all working normally, so I had to reboot (power cycle) the base station and it was solved. BUT it went offline from time to time when I took the live view again and again, I tried to reset the whole system including sync all cameras. Finally, I found the only solution is Reboot (power cycle) the BaseStation, BUT it will surely go offline after a live view from APP or on a laptop.

HARDWARE VMB3500R4

FIRMWARE 1.12.2.11_21_e5957a9 (I think it is the latest one)

Anyone in the same issues?

Original Arlo base station, from 2015, keeps crashing for the last two hours.

ant — Wed, 04 Nov 2020 18:28:12 GMT

I tried power cycling the old base station (2/25/2015; firmware v1.12.2.14_817_e5957a9; VMB3010r2) a few times too, but it kept crashing after ending its live feeds and recordings. Its lights stopped blinking and iOS app said all cameras went offline and no uploads.

Did anyone else having this problem too? I know there was a firmware update for its wifi cameras which took forever to get. Maybe related? Or is my over five years old base station finally dying/broken (if so, then what Arlo base station [no paid subscription] can I get to replace it?) 😞

Arlo Pro 2 has no problems! I even tried uninstalling, redownload, and reinstalling iOS app.

Thank you for reading and hopefully answering soon. 🙂

Re: Base station rebooting cycle + firmware not listed

Bond22 — Wed, 04 Nov 2020 18:32:25 GMT

Still waiting, all 3 system arlo offline, same problem rebooting!
You??