topic Re: Battery drain after firmware update 11/2/2020 in Arlo

Battery drain after firmware update 11/2/2020

J_J_D — Tue, 03 Nov 2020 13:32:55 GMT

After firmware update yesterday, batteries went from full to 0 in 24 hours and cameras are now offline. I have reset base remotely and no changes. The system is 2.5 hours away. Is there a fix?

Re: Battery drain after firmware update 11/2/2020

ShayneS — Wed, 04 Nov 2020 20:08:28 GMT

HI @J_J_D

Please contact the Support Team to further investigate this issue with your cameras & base station. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Battery drain after firmware update 11/2/2020

J_J_D — Thu, 05 Nov 2020 16:26:54 GMT

Update - After re-setting the base multiple times and several days later, all the cameras are working and with the same battery strength before the update. Miraculous....