topic Re: Clunky Software in Arlo

Arlo app needs to open everytime to enable mobile device?

disappointed999 — Thu, 05 Nov 2020 16:25:24 GMT

Surprised arlo hasn't resolved the issue of enabling mobile device EVERY time the app is open. Whats the point of enabling a device if it clearly doesn't retain the setting. Just another ding on the poor half baked concepts rolled out. For the product all expectations should be higher.

Re: Clunky Software

dcfox1 — Wed, 04 Nov 2020 20:36:22 GMT

@disappointed999 wrote:
Surprised arlo hasn't resolved the issue of enabling mobile device EVERY time the app is open. Whats the point of enabling a device if it clearly doesn't retain the setting. Just another ding on the poor half baked concepts rolled out. For the product all expectations should be higher.

Are you talking about 2FA? I have never had to do enable the phone again on IOS app.

Re: Clunky Software

disappointed999 — Wed, 04 Nov 2020 20:39:07 GMT

Andriod

Re: Clunky Software

dcfox1 — Wed, 04 Nov 2020 22:07:36 GMT

I wouldn't think it would be different on Android but a Android user may chime in and I haven't seen your issue here. You can try removing and reinstalling the app and rebooting the phone.

Re: Clunky Software

disappointed999 — Wed, 04 Nov 2020 22:25:09 GMT

Everytime

Re: Clunky Software

disappointed999 — Wed, 04 Nov 2020 22:29:26 GMT

Doesn't seem like a fix as has been going on for months. Reboots don't work. I guess I should return as just another simple feature that doesn't work. I could Uninstaller and reinstall however likely will lose my settings. No surprise there though since they reset themselves to default with areas like sensitivity. Again more failed feature which if worked as planned would be great but when they don't work which is an on going theme with arlo and their software, you're left with overpriced plastic.

Re: Clunky Software

jguerdat — Thu, 05 Nov 2020 13:55:40 GMT

Multiple Android devices here without this happening. Have you tried disabling 2FA and then reenable it?

Reinstalling the app has nothing to do with your settings, which are stored in your server account and passed directly to your devices.