topic Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag in Arlo

Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ago)?

ant — Sat, 17 Oct 2020 17:51:05 GMT

Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ago) on their home screen's video snapshots anymore?

Thank you for reading and hopefully answering. 🙂

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

dcfox1 — Sat, 17 Oct 2020 18:15:08 GMT

I still see it. I haven't noticed it if sometimes happens.

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

ant — Wed, 28 Oct 2020 17:35:36 GMT

@dcfox1 wrote:

I still see it. I haven't noticed it if sometimes happens.

Heh. I notice it all the time since I rely on their snapshots' time stamps before going to the library.

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

JessicaP — Thu, 29 Oct 2020 14:25:44 GMT

Hi ant,

Can you share and provide a screenshot where you're not seeing the time stamps (showing # hour(s) ago) on the Arlo iOS app on your iOS device and the web client on your computer?

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

ant — Sun, 01 Nov 2020 20:02:16 GMT

@JessicaP wrote:

Hi ant,

Can you share and provide a screenshot where you're not seeing the time stamps (showing # hour(s) ago) on the Arlo iOS app on your iOS device and the web client on your computer?

Sure if I see that issue again. I don't see them now. Maybe Arlo fixed it? 😮

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

ant — Tue, 03 Nov 2020 18:15:16 GMT

I saw it again in my iPhone 6+ (iOS v12.4.8)'s Arlo app (don't see this issue in https://my.arlo.com/#/cameras😞 https://i.ibb.co/6nDZZH3/51-C2-B287-0730-4523-983-E-76-A42698-C1-B1.jpg

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

JessicaP — Wed, 04 Nov 2020 16:27:13 GMT

Thanks for that screenshot. Since you mentioned you're not seeing the issue on the web client but on the Arlo iOS app, have you tried reinstalling the Arlo app? Have you also tried rebooting your iPhone?

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

ant — Wed, 04 Nov 2020 18:21:30 GMT

@JessicaP wrote:

Thanks for that screenshot. Since you mentioned you're not seeing the issue on the web client but on the Arlo iOS app, have you tried reinstalling the Arlo app? Have you also tried rebooting your iPhone?

I did reboot my old iPhone 6+ several times in the past. I haven't tried uninstalling, redownloading, and reinstalling iOS app so I did it. I see them now. We'll see if they will keep coming back later on. Stay tuned...

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

ant — Sat, 07 Nov 2020 18:10:20 GMT

I still see this issue in my iPhone 6+ (iOS v12.4.9). 😞

Re: Is it me or is Arlo's iOS app and web site sometimes not showing time stamps (e.g., # hour(s) ag

JessicaP — Mon, 09 Nov 2020 15:40:58 GMT

If you're still having problems not seeing the timestamps properly on your iPhone, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.