topic Re: can't sync camera to new base in Arlo

can't sync camera to new base

mpmiller — Wed, 28 Sep 2016 20:40:29 GMT

I bought 2 four camera systems, gave 1 to my sister. I set mine up no problem. She set hers up also. She decided that 4 cameras were too many and gave me one. I opened the battery compartment for 20 minutes, tried to sync, it blinks orange after trying. I've repeated these steps with no luck.

Any way to sync a camera to a new base?

Thanks,

Mike

Re: can't sync camera to new base

JohnR — Thu, 25 Jun 2015 16:56:13 GMT

Hello mpmiller,

First we need to make sure that the camera(s) are deactivaed on the first base station (if) it has previously been connected to by following the steps provided on the link below:

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-remove-a-camera-from-my-Arlo-system/ta-p/1713

If this is done or if the camera has not been synced to its original base station, please try to sync it to your base station using the steps provided on this link:

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-set-up-and-sync-my-Arlo-cameras/ta-p/987

If you somehow experience the same issue, try rebooting the base station and sync the camera(s) again.

I'll be waiting for your response.

Thanks,

JohnR

Arlo Team

Re: can't sync camera to new base

RX — Thu, 25 Jun 2015 16:54:49 GMT

Before your sister has given you this one camera, did she already sync it to her Base Station?

Re: can't sync camera to new base

mpmiller — Fri, 26 Jun 2015 12:50:49 GMT

The camera was synced to my sister's base, she has since deleted it. I've rebooted my base and tried to sync it with no luck. Will resetting the base work? if I do reset will all the cameras need to be resynced?

Re: can't sync camera to new base

mpmiller — Fri, 26 Jun 2015 13:10:17 GMT

Camera deleted from sister's account, base rebooted, batteries removed for several minutes, syncing attempted many times with no luck. Any more ideas?

Thanks

Re: can't sync camera to new base

jguerdat — Fri, 26 Jun 2015 13:13:16 GMT

I'd guess you need to contact Netgear support directly to remove the camera from their databases. I would think they track who has what hardware so a camera that was stolen can't be reused easily although I don't know that as fact.

Re: can't sync camera to new base

JohnR — Fri, 26 Jun 2015 16:45:23 GMT

Hello mpmiller,

I Have sent you a PM.

Thanks,

JohnR

Arlo Team