topic Re: No geofencing notifications? in Arlo

No geofencing notifications?

speedf1 — Mon, 12 Oct 2020 20:06:07 GMT

So I don't know what's happened. I moved from a OnePlus 6 to a OnePlus 8, and now get no notifications when the geofencing is set home or away. Looks like the notification settings in the app are set correctly. Anybody got any ideas?

Re: No geofencing notifications?

Arlo415 — Tue, 13 Oct 2020 06:57:32 GMT

Ever since I moved from Note 8 to Note 20 geofencing does not work and extensive support from Arlo did not fix the issue.

Re: No geofencing notifications?

ShayneS — Tue, 13 Oct 2020 20:00:34 GMT

Hi @speedf1

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: No geofencing notifications?

ShayneS — Tue, 13 Oct 2020 23:12:15 GMT

@Arlo415

May I ask for your case number regarding the Geofencing issue? What were the last steps/resolution support provided you?

Re: No geofencing notifications?

Arlo415 — Tue, 13 Oct 2020 20:49:40 GMT

41980945

Re: No geofencing notifications?

Arlo415 — Tue, 13 Oct 2020 20:50:42 GMT

45 minutes of support with no resolution. Even cleared data uninstalled and reinstalled. We did EVERYTHING.

Re: No geofencing notifications?

ShayneS — Tue, 13 Oct 2020 23:17:42 GMT

@Arlo415

I am looking at the notes within your case, are you having an issue with the mode not arming and disarming when you're in & out of the zone?

Re: No geofencing notifications?

Arlo415 — Tue, 13 Oct 2020 23:34:43 GMT

Yes

Re: No geofencing notifications?

ShayneS — Tue, 13 Oct 2020 23:49:29 GMT

@Arlo415

Are you using a schedule with geofencing by chance?

Re: No geofencing notifications?

Arlo415 — Tue, 13 Oct 2020 23:50:57 GMT

No schedule.