https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796174#M77846 I’ll try that tomorrow. <BR />Thanks Mon, 12 Oct 2020 20:16:59 GMT Orginalgnu 2020-10-12T20:16:59Z https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1795981#M77834 The last 6 months my cameras loses contact with the base station every day and sometimes several times a day. I have good WiFi connection and haven’t moved the cameras and the cameras consumes battery’s like crazy. Any idea what cause this problem. Sat, 10 Oct 2020 16:51:18 GMT https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1795981#M77834 Orginalgnu 2020-10-10T16:51:18Z https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796073#M77841 <P>This is probably due to this known issue...<BR /><BR /><SPAN>I will post on Facebook and other web sites concerning the TOTAL inadequacy of Arlo's support and their product design which is a total JOKE! How anyone would design a wifi access product not only not allow you to set a clear wifi access channel but also to DELIBERATELY choose the STRONGEST channel with the MOST interference is totally mind blowing!!!</SPAN></P> Mon, 12 Oct 2020 01:59:49 GMT https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796073#M77841 BarryN 2020-10-12T01:59:49Z https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796151#M77842 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/714677">@Orginalgnu</a></P> <P>&nbsp;</P> <P>&nbsp; May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.</P> Mon, 12 Oct 2020 18:02:32 GMT https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796151#M77842 ShayneS 2020-10-12T18:02:32Z https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796168#M77843 Well, some cursing, more cursing an unplugging the base station (several times). Taking out the battery’s from the cameras. Punching the little synchronizing button on the cameras. All help and tips are welcome Mon, 12 Oct 2020 19:32:30 GMT https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796168#M77843 Orginalgnu 2020-10-12T19:32:30Z https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796170#M77844 <P><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/714677">@Orginalgnu</a></P> <P>&nbsp;</P> <P>If you move one of the cameras with the offline issue next to the base station, does it go offline like before?</P> Mon, 12 Oct 2020 19:40:46 GMT https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796170#M77844 ShayneS 2020-10-12T19:40:46Z https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796174#M77846 I’ll try that tomorrow. <BR />Thanks Mon, 12 Oct 2020 20:16:59 GMT https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1796174#M77846 Orginalgnu 2020-10-12T20:16:59Z https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1797133#M77970 The cameras has been working for almost a week but now it’s offline again. Trued your tip but it’s all the same. Do you have some other advise? Sun, 18 Oct 2020 19:26:49 GMT https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1797133#M77970 Orginalgnu 2020-10-18T19:26:49Z https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1797372#M78003 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/714677">@Orginalgnu</a></P> <P>&nbsp;</P> <P>If you tried testing the camera a few feet from the base &amp; it still goes offline, I would suggest contacting customer support as there may be another issue occurring with the camera. I have provided the support link here:&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx " target="_blank">Arlo Tech Support</A></P> Mon, 19 Oct 2020 17:34:34 GMT https://community.arlo.com/t5/Arlo/Offline-every-day/m-p/1797372#M78003 ShayneS 2020-10-19T17:34:34Z