topic Re: Cameras not working in Arlo

Cameras not working randomly but others are

Mariomlc — Mon, 05 Oct 2020 21:16:04 GMT

My older cameras have stopped working. I have reset them numerous times with no change. My Doorbell and Arlo 2 cameras continue working. What’s wrong

Re: Cameras not working

jguerdat — Sat, 03 Oct 2020 13:24:18 GMT

Details. What have you tried and what do you see? Define "reset" - open and close the battery door or remove and resync them?

Re: Cameras not working

Mariomlc — Sun, 04 Oct 2020 18:59:32 GMT

I did remove the batteries and put them back. I tried to re synch but nothing happens all they say say is that it appears as if the cameras are offline

Re: Cameras not working

jguerdat — Mon, 05 Oct 2020 12:10:54 GMT

Make sure you're only lightly putting the batteries in their slots but don't push them down - let the battery door do the pushing. You should see the camera LED flash blue to indicate power has been connected. Remove a camera from Settings, My Devices and try to sync. Briefly press the base sync button - don't hold it for 2 seconds - and then the camera sync button. Any luck?

Re: Cameras not working

BarryN — Mon, 12 Oct 2020 01:58:17 GMT

This probably due to this issue... Currently there is no fix. 😞

I will post on Facebook and other web sites concerning the TOTAL inadequacy of Arlo's support and their product design which is a total JOKE! How anyone would design a wifi access product not only not allow you to set a clear wifi access channel but also to DELIBERATELY choose the STRONGEST channel with the MOST interference is totally mind blowing!!!

Re: Cameras not working randomly but others are

sssse — Tue, 13 Oct 2020 04:01:55 GMT

same thing with me. giving up on arlo. such a waste of money.

Re: Cameras not working randomly but others are

ShayneS — Mon, 19 Oct 2020 16:04:32 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support