topic Why can’t I see video when I have motion detection in Arlo

Why can’t I see video when I have motion detection

Kegs — Sun, 27 Sep 2020 22:42:46 GMT

Why can’t I see the video when I have motion detection? It will not let view live either and I cannot see video with camera positioning also

Re: Why can’t I see video when I have motion detection

jguerdat — Mon, 28 Sep 2020 13:03:55 GMT

Need many more details. Do you have a subscription of any sort? What have you tried and what do you see, including error messages? What are the LEDs on the base showing? Have you rebooted your base? Have you rebooted your phone and reinstalled the app? Have you tried the web client?

Re: Why can’t I see video when I have motion detection

Retired_Member — Mon, 28 Sep 2020 16:12:38 GMT

I assume that you mean that when your camera detects motion and starts to record, that you can't view through the camera at the same time. You can't see what it's seeing until after the recording is finished. Welcome to Arlo. As far as I'm concerned that's one of the many design flaws. You have to wait until it's finished recording, then (at least in my case) wait several more minutes for the video to be available before you can see what it recorded. Alternatively, you can turn on viewing through the camera, but then the recording stops. You can manually restart it, but then you've missed potentially critical recording.

All of my cameras are wireless. Maybe it works differently with wired cameras?