topic Re: Can't Log In on Older iPhone with the latest Arlo App in Arlo

Can't Log In on Older iPhone with the latest Arlo App

dpvilla — Fri, 25 Sep 2020 20:01:59 GMT

I have the Arlo App installed on my Apple iPhone 5c. Firmware version 10.3.3. Apparently I cannot upgrade to a newer version on the 5c.

Arlo app used to work well, even after the Legacy app was discontinued.

When I try to Log In now, I get a message telling me that I need to upgrade the Arlo App.

I deleted the old app and installed the new app, but I continue to get the same message.

I went through the installation procedure several times with no luck. Annoying vicious circle.

Anybody have any ideas? (other than buying a newer iphone).

Re: Can't Log In on Older iPhone with the latest Arlo App

TomMac — Thu, 24 Sep 2020 23:55:06 GMT

No answers... like my older iPad, had to upgrade once the iOS was to old to run newer features.

Re: Can't Log In on Older iPhone with the latest Arlo App

jguerdat — Fri, 25 Sep 2020 12:45:33 GMT

ANother choice is to use the web client using a browser set to use the desktop version of the site.

Re: Can't Log In on Older iPhone with the latest Arlo App

dpvilla — Fri, 02 Oct 2020 12:19:43 GMT

Using the web client I can log into my account but cannot view the cameras. Arlo has assigned a case number but I have not gotten a response for them.