https://community.arlo.com/t5/Arlo/Impossible-to-connect-to-Arlo-with-my-computer/m-p/1791487#M77503 <P>Hello Community</P> <P>I have a problem with my arlo and maybe you know the solution ?&nbsp;<BR />It's impossible to connect to arlo with my computer.<BR />1/ on my computer I use url <A href="https://my.arlo.com/#/login" target="_blank" rel="noopener">https://my.arlo.com/#/login</A><BR />2/ I enter my email et password and press enter<BR />3/ I have this message:<BR />We don't recognize this device. We sent you a push notification to your iphone to verify my identity. This screen will automatically disappear when verify. Notification expires in 30:00<BR />4/ I have a notification on my iphone and I press "accepter" (accept)<BR />5 / The previous message on my computer doesn't disappear and I can't connect.....</P> <P>I'm with Iphone 11 pro and apps is updated . The problem is with wifi and also when I use data network. <BR />On my computer I have tried with Chrome and Edge with private mode and cache empty.</P> <P>&nbsp;</P> <P>I have desactivated the authorization with 2 steps from my Iphone but now when I tried to connect with my computer : <BR />I enter my email and password and I still in the connection page ..... and never enter into the web site.</P> <P>&nbsp;</P> <P>I have reboot my arlo but the problem is always the same : impossible to connect from my computer even the authorization with 2 steps is desactivated...</P> <P>Have you any ideas ?&nbsp;</P> <P>Thank you</P> <P>Regards</P> <P>Jerome</P> Sun, 06 Sep 2020 14:24:07 GMT JeromeBAR 2020-09-06T14:24:07Z https://community.arlo.com/t5/Arlo/Impossible-to-connect-to-Arlo-with-my-computer/m-p/1791487#M77503 <P>Hello Community</P> <P>I have a problem with my arlo and maybe you know the solution ?&nbsp;<BR />It's impossible to connect to arlo with my computer.<BR />1/ on my computer I use url <A href="https://my.arlo.com/#/login" target="_blank" rel="noopener">https://my.arlo.com/#/login</A><BR />2/ I enter my email et password and press enter<BR />3/ I have this message:<BR />We don't recognize this device. We sent you a push notification to your iphone to verify my identity. This screen will automatically disappear when verify. Notification expires in 30:00<BR />4/ I have a notification on my iphone and I press "accepter" (accept)<BR />5 / The previous message on my computer doesn't disappear and I can't connect.....</P> <P>I'm with Iphone 11 pro and apps is updated . The problem is with wifi and also when I use data network. <BR />On my computer I have tried with Chrome and Edge with private mode and cache empty.</P> <P>&nbsp;</P> <P>I have desactivated the authorization with 2 steps from my Iphone but now when I tried to connect with my computer : <BR />I enter my email and password and I still in the connection page ..... and never enter into the web site.</P> <P>&nbsp;</P> <P>I have reboot my arlo but the problem is always the same : impossible to connect from my computer even the authorization with 2 steps is desactivated...</P> <P>Have you any ideas ?&nbsp;</P> <P>Thank you</P> <P>Regards</P> <P>Jerome</P> Sun, 06 Sep 2020 14:24:07 GMT https://community.arlo.com/t5/Arlo/Impossible-to-connect-to-Arlo-with-my-computer/m-p/1791487#M77503 JeromeBAR 2020-09-06T14:24:07Z https://community.arlo.com/t5/Arlo/Impossible-to-connect-to-Arlo-with-my-computer/m-p/1791765#M77519 <P>Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.&nbsp;<A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank">Arlop Tech Support</A></P> Tue, 08 Sep 2020 21:26:22 GMT https://community.arlo.com/t5/Arlo/Impossible-to-connect-to-Arlo-with-my-computer/m-p/1791765#M77519 ShayneS 2020-09-08T21:26:22Z https://community.arlo.com/t5/Arlo/Impossible-to-connect-to-Arlo-with-my-computer/m-p/1791787#M77522 <P>Contact Support Team. They will guide you in better way with proper solution.</P> Wed, 09 Sep 2020 05:47:14 GMT https://community.arlo.com/t5/Arlo/Impossible-to-connect-to-Arlo-with-my-computer/m-p/1791787#M77522 petercoffin80 2020-09-09T05:47:14Z