topic Re: Camera won't sync in Arlo

Base Station offline. Can't sync 4th camera. Tried removing but blinks blue forever.

SteveDe — Fri, 28 Aug 2020 15:05:09 GMT

My base station was offline so restarted it. 3 cameras synced but not the 4th. Sitting right next to the base and the blue light blinks slowly forever. Forever! Removed it from my devices then tried to add it. Blinks blue forever. Recharged batteries, changed batteries with working camera, everything I've read, still blinking blue.

Re: Camera won't sync

jguerdat — Fri, 28 Aug 2020 12:59:04 GMT

Blinking blue forever seems like a hardware problem. Use the Contact Support link at the bottom here.

Re: Camera won't sync

SteveDe — Sat, 29 Aug 2020 15:09:56 GMT

I clicked the support link then online chat. Sat at 4th in line for over half an hour and gave up.

Decided the camera must be bad since the other 3 cameras work fine. I purchased a new camera and have the same issue with the brand new camera. The odds of a bad new camera seem slim, so I'm wondering if the problem is the base station, even though it works fine with 3 cameras.

Any ideas?

Re: Camera won't sync

jguerdat — Sun, 30 Aug 2020 22:53:47 GMT

The only thing you can still try as a user is to remove all devices from Settings, My Devices and start fresh to see if that works. Be sure to note all settings, modes, rules, schedule to speed the rebuilding.

Re: Camera won't sync

SteveDe — Tue, 01 Sep 2020 22:21:30 GMT

Thanks. Bit of a pain but it worked.