topic Re: Cameras are not recording to library in Arlo

Cameras are not recording to library. Motion detection and manual recording works.

blondsign — Tue, 25 Aug 2020 18:21:31 GMT

Hi,

I am running following system:

Base: VMB3010r2 Firmware: 1.12.2.9_619_04968d8

2 cams: H7 Firmware 1.4.293

1 cam: H11 Firmware 1.4.293

I can connect to each cam via App, Motion Detection Test is working. Manual Recording as well. all systems are armed but not recording on motion detection.

Does anyone has some suggestions? Tried to reset the system and cams. no success so far.

Re: Cameras are not recording to library

jguerdat — Tue, 25 Aug 2020 13:10:10 GMT

What is your active mode? Also, when you say you "reset", what exactly did you do?

Re: Cameras are not recording to library

blondsign — Tue, 25 Aug 2020 13:20:47 GMT

Active mode is armed.

I just reset the base station and now im not able to register the cameras anymore... While syncing there are not found by the basestation anymore, while cameras blinking blue.

Re: Cameras are not recording to library

jguerdat — Wed, 26 Aug 2020 12:38:45 GMT

Define reset. A reset is caused by removing all devices from Settings, My Devices and/or holding the reset button until the LEDs flash amber. If you did the latter, also do the former. Many folks consider a reboot or power cycle to be a reset, which it isn't.

Re: Cameras are not recording to library

blondsign — Wed, 26 Aug 2020 12:40:43 GMT

I mean the complete reset with the reset button on the base. but unfortunately I am not able to link the cameras now back in the system.

Re: Cameras are not recording to library

jguerdat — Wed, 26 Aug 2020 12:41:54 GMT

Did you do the "remove all devices from Settings, My Devices"? That's necessary.

Re: Cameras are not recording to library

blondsign — Wed, 26 Aug 2020 12:44:15 GMT

at the moment I can only add the base to the system.

Re: Cameras are not recording to library

jguerdat — Wed, 26 Aug 2020 12:50:32 GMT

That didn't answer my question.

Re: Cameras are not recording to library

blondsign — Wed, 26 Aug 2020 12:51:55 GMT

I am using the IOS app. here was only a remove device option on the base..

Re: Cameras are not recording to library

jguerdat — Wed, 26 Aug 2020 12:56:05 GMT

So nothing is showing in Settings, My Devices other than the base? If so, remove it again. Also hold the reset button on the base until the LEDs flash amber. Let the base reboot to green LEDs for power and Internet and claim the base again. Then sync the cameras by briefly pressing the base sync button - don't hold it for 2 seconds - and then a camera button. If that doesn't work, use the Contact Support link at the bottom here.