topic Re: Arlo's iOS app not showing its live camera positioning video in fullscreen? in Arlo

Arlo's iOS app not showing its live camera positioning video not in fullscreen?

ant — Tue, 14 Jul 2020 03:28:44 GMT

Hello.

Is it me or is Arlo's iOS app not showing its live camera positioning video not in fullscreen compared to watching regular live video feed, horizontally? It is noticeable in my old iPhone 6+'s. Original iPad air shows white border, but not too bad. Both use iOS v12.4.7. I know the web site said it would be blurry too to more real-time results.

Thank you for reading and hopefully answering. 🙂

Re: Arlo's iOS app not showing its live camera positioning video not in fullscreen?

ShayneS — Tue, 21 Jul 2020 17:16:55 GMT

@ant

Have you tried updating to the latest version of iOS? Which version are you currently running?

Re: Arlo's iOS app not showing its live camera positioning video not in fullscreen?

ant — Sun, 02 Aug 2020 17:14:46 GMT

@ShayneS wrote:

@ant

Have you tried updating to the latest version of iOS? Which version are you currently running?

Yes, iOS v12.4.8. It is the (new/lat)est I can go on this old iPhone 6+ from early 2015.

Re: Arlo's iOS app not showing its live camera positioning video not in fullscreen?

ShayneS — Mon, 03 Aug 2020 16:47:43 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo's iOS app not showing its live camera positioning video in fullscreen?

ant — Thu, 20 Aug 2020 19:47:20 GMT

@ShayneS wrote:

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Why not this forum for tech support?

Re: Arlo's iOS app not showing its live camera positioning video in fullscreen?

dcfox1 — Thu, 20 Aug 2020 20:41:03 GMT

@ant wrote:

@ShayneS wrote:

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Why not this forum for tech support?

@ant Because this is not tech support. It is a user to user forum.

Re: Arlo's iOS app not showing its live camera positioning video in fullscreen?

ShayneS — Thu, 20 Aug 2020 22:54:44 GMT

@ant

If you would like to use the new help center within your Arlo app, please go to Settings > Support.