topic Unable to turn cameras on and off from my phone in Arlo https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788375#M77267 Hi, I am wondering why I was able to run my cameras from my phone but now I can't. Just my boyfriend can run them from his phone. I am no longer able to turn them on and off. Sun, 16 Aug 2020 13:29:47 GMT Tekum123 2020-08-16T13:29:47Z Unable to turn cameras on and off from my phone https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788375#M77267 Hi, I am wondering why I was able to run my cameras from my phone but now I can't. Just my boyfriend can run them from his phone. I am no longer able to turn them on and off. Sun, 16 Aug 2020 13:29:47 GMT https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788375#M77267 Tekum123 2020-08-16T13:29:47Z Re: Unable to turn cameras on and off from my phone https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788384#M77268 <P>Who has the Primary account ??&nbsp; you or him ?</P> <P>&nbsp;</P> <P>If him , he may have turned off some features for you or a new sw version may have some how reset them to default.</P> <P>If you hold the primary, the I would uninstall and reinstall the account.</P> <P>&nbsp;</P> <P>PS</P> <P>a new phone could also be at fault, you don't mention models/os/etc...</P> Sun, 16 Aug 2020 13:45:14 GMT https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788384#M77268 TomMac 2020-08-16T13:45:14Z Re: Unable to turn cameras on and off from my phone https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788403#M77269 He has the primary and i suspected he most likely did that but he denies it. Sun, 16 Aug 2020 19:01:56 GMT https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788403#M77269 Tekum123 2020-08-16T19:01:56Z Re: Unable to turn cameras on and off from my phone https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788448#M77270 <P>Since it could be by accident, ask him to check Settings, Grant Access and make sure all is set properly, including the additional access slider.</P> Mon, 17 Aug 2020 12:48:53 GMT https://community.arlo.com/t5/Arlo/Unable-to-turn-cameras-on-and-off-from-my-phone/m-p/1788448#M77270 jguerdat 2020-08-17T12:48:53Z