topic Re: Smart Notifications and Email in Arlo

Muting Notifications Doesn't Stop Email Notifications

srandall25 — Sat, 24 Aug 2019 02:01:51 GMT

It doesn't make any sense to me why anyone who would want to mute notifications would want the email notifications to still be sent... muting notifications should mute all notifications, not just the smart phone notification...

Re: Muting Notifications Doesn't Stop Email Notifications

JamesC — Mon, 26 Aug 2019 16:28:24 GMT

srandall25,

At this time, mute notifications only silences push notifications. For more information on muting notifications, take a look here: What is the Mute Notifications feature and how do I use it?

I will pass your feedback along to the development team.

JamesC

No longer receiving push notifications for Other Motion but receiving emails

ArloDan — Fri, 12 Jun 2020 15:33:04 GMT

Under the Smart Notifications settings I have People, Vehicles, and Animals ticked on, and All Other Motion ticked off. I confirmed that I am no longer receiving push notifications for Other Motion, but I am still receiving emails.

I am working with support on this, but I'm wondering if this is by design, that Smart Notifications don't affect emails. I hope that is not the case, otherwise that would be a very poor implementation of this feature.

Re: Smart Notifications and Email

jguerdat — Fri, 12 Jun 2020 13:08:38 GMT

AFAIK, Smart notifications are for push notifications only. Someone correct me if wrong.

Re: Smart Notifications and Email

ArloDan — Wed, 24 Jun 2020 19:54:08 GMT

That is unfortunate. Why don't notification settings affect all channels? I think that is the case with Mute Notifications as well. That seems poorly designed.

Re: Smart Notifications and Email

dcfox1 — Wed, 24 Jun 2020 20:10:49 GMT

@ArloDan I think you meant cameras not channels but you have to set up smart notifications for each camera in the smart settings. Like jguerdat said yes you should not get push notification but will still get a recording. Not sure what you mean about mute notifications.

Re: Smart Notifications and Email

ArloDan — Thu, 13 Aug 2020 22:18:29 GMT

I meant channels as in, types of notification, which is just email and push (sorry, I should have just said that). I do understand that a recording will be generated regardless of the smart notification settings and I can confirm that I do NOT receive a push notification as designed. However, I am still receiving email notifications.

This is the mute notifications post I was referring to: https://community.arlo.com/t5/Arlo/Muting-Notifications-Doesn-t-Stop-Email-Notifications/m-p/1719710