topic Re: One camera won’t connect in Arlo

One camera won’t connect. Tried all troubleshooting steps and tried reaching out to Support.

Chelseacarroll — Tue, 23 Jun 2020 14:31:18 GMT

One of my cameras will not connect. I’ve tried all the troubleshooting and I’ve been on hold waiting for tech support for over an hour now. I have also submitted emails and they say they will get back to me in 3-5 business days and I’ve yet to hear back from anyone.

Re: One camera won’t connect

jguerdat — Tue, 23 Jun 2020 13:21:57 GMT

WHen trying to sync, you don't need the app or web client. Just briefly press the base sync button - don't hold it for 2 seconds. Then press the camera button. The base Camera LED should slowly blink green and the camera should slowly blink blue until connected, when both blink rapidly. Be sure that the batteries are fresh.

Re: One camera won’t connect

Chelseacarroll — Tue, 30 Jun 2020 14:02:23 GMT

No. That method will not work. I need Techincal support to call me.

Re: One camera won’t connect

jguerdat — Tue, 30 Jun 2020 13:35:09 GMT

Guaranteed that they won't call you - you have to initiate the case.

And NEVER post private information online.

Re: One camera won’t connect

asn — Mon, 27 Jul 2020 16:48:12 GMT

did you get it to work? if so, what did you do? I am now having a similar problem.

Re: One camera won’t connect

JessicaP — Tue, 28 Jul 2020 14:17:49 GMT

Hi asn,

Have you tried the troubleshooting steps that jguredat provided above? What other troubleshooting steps have you tried out?

Re: One camera won’t connect

asn — Wed, 29 Jul 2020 14:19:22 GMT

Yes, I have tried those several times. Have tried with battery, without battery, power cycled, etc....