topic Can’t login on browsers or app in iPhone. Works on desktop browser. Request times out. in Arlo

Can’t login on browsers or app in iPhone. Works on desktop browser. Request times out.

Briansafrit — Mon, 20 Jul 2020 18:11:29 GMT

Can’t login on browsers or app in iPhone. Worked on desktop browser. It either says request timed out or just says log back in or logout. Been happening for over a week.

Re: Unable to use mobile login on app or browser 19 july2020

jguerdat — Mon, 20 Jul 2020 13:06:01 GMT

There's no problem here with the Android app installed on multiple devices. As for the web client, what Internet security software are you using? Kaspersky has been an on-going issue where arlo.com needs to be whitelisted.

Re: Can’t login on browsers or app in iPhone. Works on desktop browser. Request times out.

Birmrobb — Fri, 24 Jul 2020 03:00:07 GMT

Same here. I have to turn my iPhone on and off every time to get the app to work. Tried reinstalling app to no avail. Hoping for a solution!

Re: Can’t login on browsers or app in iPhone. Works on desktop browser. Request times out.

JessicaP — Fri, 24 Jul 2020 14:16:34 GMT

Hey everyone,

What iPhone device are you using? What iOS version are you running? Is this happening on WiFi and/or cellular data? Could you provide a screenshot that shows this error too?