topic Re: Arlo app problem in Arlo

Granted access user can't see cameras

Cinnaron5 — Fri, 10 Jul 2020 16:40:15 GMT

I recently had trouble with my base station. When I resolved the off-line issue I had to re-sync all my devices to my iPhone. But not my wife can’t see the cameras on her iPhone, although she receives the alerts when they see monitor. I have tried twice to reinstall the app which has not helped. We are running the same iOS on our phones. Does anyone have a solution to this problem?

Re: Arlo app problem

ShayneS — Fri, 10 Jul 2020 16:31:17 GMT

Hi @Cinnaron5

Have you tried to remove and re grant access to you wife's phone?

Re: Arlo app problem

Cinnaron5 — Fri, 17 Jul 2020 00:17:44 GMT

No I have not. But I’ll give that a try

Re: Arlo app problem

Cinnaron5 — Fri, 17 Jul 2020 00:42:09 GMT

Regranting access solved our issue. Thanks

Re: Arlo app problem

ShayneS — Fri, 17 Jul 2020 16:10:53 GMT

@Cinnaron5

You are welcome! Have a great weekend.