topic Purchased camera from Amazon Renewed. Tried adding but gives an error. See screenshot. in Arlo

Purchased camera from Amazon Renewed. Tried adding but gives an error. See screenshot.

mathiasm — Fri, 17 Jul 2020 15:12:57 GMT

Hi, I bought this Arlo camera recently (Amzon Renewed) and when I am going to add it to my account, after trying to give it a name, that message appears. I already reset it, I checked if the network is 2.4 and it is, I tried to connect it several times and there was no case, how can I solve this?

"unable to claim this device". For help, contact the Arlo technical support team at support.arlo.com. (while the led is flashing blue)

Re: Unable to claim device

jguerdat — Fri, 17 Jul 2020 13:28:50 GMT

I haven't seen that but I would suspect that the "Amazon renewed" system is the cause - the original purchaser didn't remove the system from his account after sending it back to Amazon. I'd suggest returning it and swapping for another.

Re: Unable to claim device

mathiasm — Fri, 17 Jul 2020 16:28:04 GMT

I'm in Uruguay, It's very expensive for me sending back the camera and getting another one. Isn't there any other option?

Re: Unable to claim device

jguerdat — Sat, 18 Jul 2020 13:10:19 GMT

Use the Contact Support link at the bottom here. With your purchase receipt support may be able to resolve this for you.