topic Re: Camera SOFTWARE UPDATE 1.2.2412 in Arlo

Camera SOFTWARE UPDATE 1.2.2412

TomMac — Wed, 28 Sep 2016 20:31:18 GMT

The cameras wre updated during night...

New version is 1.2.2412

Re: Camera SOFTWARE UPDATE 1.2.2412

Showguy — Sat, 21 Mar 2015 14:25:50 GMT

Although I had to force the update to 1 of my cameras it did seem to fix the battery reporting issues.

Re: Camera SOFTWARE UPDATE 1.2.2412

TomMac — Sat, 21 Mar 2015 16:09:15 GMT

Can say that the new SW for the cameras now shows the 3.7v cells ( rechargeables ) as full battery indicator.

Re: Camera SOFTWARE UPDATE 1.2.2412

R_Lowe — Sun, 22 Mar 2015 04:24:36 GMT

If they were updated during the night do I presume correctly that we don't have to do anything - that the upgrade is automatic?

Re: Camera SOFTWARE UPDATE 1.2.2412

TomMac — Sun, 22 Mar 2015 13:18:52 GMT

If they were updated during the night do I presume correctly that we don't have to do anything - that the upgrade is automatic?

No... if your auto update is on, then it's done all by itself ( providing no other problem ) .

Thats why its called auto update ! 🙂

But really, if you want to check, go under setting, camera to bottom of page where version is listed.. so far this one is working well with rechargeables.

Re: Camera SOFTWARE UPDATE 1.2.2412

jguerdat — Sun, 22 Mar 2015 13:51:33 GMT

One camera has updated but not the other. The updated one is showing a full battery while the other shows one bar and has emailed its alert. Maybe updates don't happen with low battery?

Re: Camera SOFTWARE UPDATE 1.2.2412

TomMac — Sun, 22 Mar 2015 15:08:42 GMT

possible... make sure the batteries going in are good and DON'T open the door while updating ( flashing blue/amber )

Re: Camera SOFTWARE UPDATE 1.2.2412

ChristineT — Mon, 23 Mar 2015 02:26:43 GMT

Typically, if a camera doesn't update the battery level may be too low so the system will not attempt to update the camera. A power loss during this process can adversely affect the camera's operation.

If the camera battery is reporting at a critical level I recommend replacing the batteries. If the camera begins to flash alternating blue and amber after closing the battery door that is an indication that the camera is in the process of updating the firmware. Please do not interrupt this process until you see a visual indication that the camera re-synced to the base station (blue LED blinking rapidly). If not, the auto-update process will run again the next day (early morning) and likely perform the update as expected.

Please let us know if you need further assistance with updating the firmware on your camera.

Best Regards,

Christine

Arlo Team

Re: Camera SOFTWARE UPDATE 1.2.2412

SLDallas — Mon, 23 Mar 2015 19:09:29 GMT

TomMac/All-

Does the new SW update still seem to be fixing battery indicator issue and going down in % correctly?

What are the specific rechargeable batteries you are using?

Re: Camera SOFTWARE UPDATE 1.2.2412

TomMac — Mon, 23 Mar 2015 20:12:56 GMT

Does the new SW update still seem to be fixing battery indicator issue and going down in % correctly?
What are the specific rechargeable batteries you are using?

yes , so it appears to be fixed, just a couple days since the upgrade .....

read this thread, after if any questions, feel free

https://community.netgear.com/t5/Troubleshooting/Trouble-using-rechargable-batteries/m-p/1046#M326

Re: Camera SOFTWARE UPDATE 1.2.2412

pudeshi — Tue, 24 Mar 2015 17:09:20 GMT

My camera running 1.1.2074 using rechargable batteries updated correctly to 1.2.2412.

My three cameras running 1.2.2222, all using rechargable batteries, have not updated. No matter how many times i reboot the base unit, remove and reinsert the batteries, etc. Any thoughts on how to get these to update?

On the plus side, the one running 1.2.2412 seems to have much improved battery life.

Re: Camera SOFTWARE UPDATE 1.2.2412

TomMac — Tue, 24 Mar 2015 17:38:17 GMT

My three cameras running 1.2.2222, all using rechargable batteries, have not updated. No matter how many times i reboot the base unit, remove and reinsert the batteries, etc. Any thoughts on how to get these to update?

Try a regular set of batteries.... it may be the higher voltage from the rechargeables is throwing the cameras off re updating.

On the plus side, the one running 1.2.2412 seems to have much improved battery life.

Agree... My 3.7v / 16340 cells have been reading correctly with the meter... testing now to determine if life is long enough.

Re: Camera SOFTWARE UPDATE 1.2.2412

Jody — Sun, 29 Mar 2015 01:25:44 GMT

All 4 of my cameras are running 1.2.2412. New system installed last night....I didn't check to see what the version number was when first installed so I don't know if the updated overnight or if this is what the cameras came with....I do have auto update turned on.

Re: Camera SOFTWARE UPDATE 1.2.2412

TomMac — Sun, 29 Mar 2015 13:21:05 GMT

1.2.2412 is the current cam sw as of this time

Re: Camera SOFTWARE UPDATE 1.2.2412

AnthonyArmato — Tue, 21 Apr 2015 02:30:22 GMT

Despite being pretty dissatisfied with NetGear's "special offer" for existing customers I came back and bought a 4 camera system to play with and test out. My cameras are on 1.1.1733 and even after rebooting the base station they don't seem to want to update. Why can't an update be forced like on VueZone ?

Re: Camera SOFTWARE UPDATE 1.2.2412

TomMac — Tue, 21 Apr 2015 11:40:44 GMT

. Why can't an update be forced like on VueZone ?

You can "force' a s/w update on the camera and usu 1 of 2 ways works;

1) Make sure the 'auto-update" toggle is on and power down your BASE for a few seconds then turn on... let it reboot and s/w should update

2)Auto-update toggle on, take camera close to the base and open the battery door for a few seconds, then close ( do not reopen during flashing leds or the camera can be damage )... the front LEDs after the normal sync should start flashing Amber/Blue

Re: Camera SOFTWARE UPDATE 1.2.2412

AnthonyArmato — Tue, 21 Apr 2015 20:38:23 GMT

Good to know for the future. They updated by themselves overnight though.