topic Receiving error when trying to update my case with support in Arlo

Receiving error when trying to update my case with support

4327 — Wed, 15 Jul 2020 15:02:40 GMT

Arlo has the worst support system I have ever used. I had a case created on 25th June and since then I keep getting emails telling me to update my case and whether I click on green link or copy url all I can get is

"there was an error processing your request Please contact Arlo support - HOW??????

I can't find a chat line or email or phone number.

Re: Support

JessicaP — Wed, 15 Jul 2020 15:02:51 GMT

Hi 4327,

Let me reach out to you via private message to gather more information from you.

Re: Support

4327 — Thu, 16 Jul 2020 07:03:40 GMT

OK What do you need for private message.

Re: Support

JessicaP — Thu, 16 Jul 2020 14:18:28 GMT

I've sent you a private message which asks for some information. Click on the envelope icon on the top-right hand corner on the top page of the Community website.

Re: Support

4327 — Sun, 19 Jul 2020 03:28:52 GMT

prefer email contact rather than phone

Re: Support

JessicaP — Mon, 20 Jul 2020 14:36:51 GMT

I've sent you a private message to gather more information from you again.

Re: Receiving error when trying to update my case with support

md1053 — Tue, 21 Jul 2020 15:37:24 GMT

Jessica, I've encountered that same dilemma. Additionally, Arlo support has replied insinuating that it's all my fault because I must be entering my email and/or password incorrectly at login. Please! I've opted for 'keep me logged in!'

Re: Receiving error when trying to update my case with support

JessicaP — Tue, 21 Jul 2020 20:20:01 GMT

Hey md1053,

Let me reach out to you via private message to gather more information from you.

Re: How to escalate a support case?

Bigpoes — Thu, 23 Jul 2020 00:52:26 GMT

Im having similar issues, the 7 day case auto closing is driving me mad as my kit is mounted very high with outdoor cables through the wall. By the time I borrow a ladder and the NZ winter southerlies/work/kids allow me to get up the case is closed and I start again.

The current one is now saying invalid token when I try to update it!

Re: How to escalate a support case?

JessicaP — Thu, 23 Jul 2020 15:06:42 GMT

Hi Bigpoes,

Let me reach out to you via private message to gather more information from you.