topic Re: Battery Indicator is not displaying in Arlo

Battery Indicator is not displaying online

jenkin — Tue, 14 Jul 2020 17:16:18 GMT

Beginning this weekend, when I logged into my Arlo, the camera battery indicators for all cameras have disappeared. Even when I select individual cameras, the indicator is not there. I received an e-mail today that one of the camera batteries is low, but I still cannot see it on-line. Does anyone know how I might be able to get the indications back?

Re: Battery Indicator is not displaying

dcfox1 — Mon, 13 Jul 2020 21:06:53 GMT

Is this happening on web page or phone app or both?

Re: Battery Indicator is not displaying

jenkin — Mon, 13 Jul 2020 22:11:24 GMT

It is only happening on the web page. I tried Firefox and Chrome.

Re: Battery Indicator is not displaying

dcfox1 — Mon, 13 Jul 2020 22:31:02 GMT

It is working on edge browser here, I don't use those browsers but you can use the app to tell you the status.

Re: Battery Indicator is not displaying

RaccoonCam — Tue, 14 Jul 2020 02:43:50 GMT

Actually, this sometimes happens with the app as well. Drives me crazy...

Re: Battery Indicator is not displaying

JessicaP — Tue, 14 Jul 2020 17:15:42 GMT

Hi jenkin and RaccoonCam,

Could you show a screenshot from the web client on your computer and/or from the Arlo app on your phone device where the battery indicator doesn't display?

Re: Battery Indicator is not displaying

RaccoonCam — Tue, 14 Jul 2020 17:45:46 GMT

please see attachment below.

Re: Battery Indicator is not displaying

RaccoonCam — Tue, 14 Jul 2020 17:48:22 GMT

hopefully this one works...

Re: Battery Indicator is not displaying

JessicaP — Tue, 14 Jul 2020 21:50:03 GMT

Thanks for the screenshot. Is this happening when you're on cellular data as well? What iPhone are you using and what iOS version are you running?

Re: Battery Indicator is not displaying

RaccoonCam — Sat, 25 Jul 2020 11:29:03 GMT

It's an iphone 7 running ios 13.6.

The issue is transient, it first appears when starting the app; then it goes away as the app is able reach - whar - arlo.com. Surely that shouldn't be necessary. There's no good reason why the app couldn't local store the last battery state and network strength along with that image from three days ago.

Re: Battery Indicator is not displaying

RaccoonCam — Sat, 25 Jul 2020 11:36:18 GMT

Yes, happens with cellular. That last image, however, immediately appears.

Re: Battery Indicator is not displaying

JessicaP — Mon, 27 Jul 2020 16:55:17 GMT

Are you also experiencing this issue on the web client on your computer? I've also reached out to you via private message to gather some more information from you.