topic Re: Camera models in Arlo

How do I determine the model of my camera via the device info on the mobile app?

Bellime — Mon, 06 Jul 2020 22:01:57 GMT

How do I determine the model of my camera via the device info on the mobile app?
For instance mine shows H-8, it doesn’t resolve to a product name used by sales

Re: Camera models

JessicaP — Mon, 06 Jul 2020 22:01:33 GMT

Hi Bellime,

You can look through the Product Page to see which camera you have.

Re: Camera models

Bellime — Mon, 06 Jul 2020 22:22:21 GMT

Doesn’t answer the question! How do you determine the model from the device info in the mobile app?

Re: Camera models

mulox1 — Wed, 30 Dec 2020 06:30:14 GMT

I have the same issue... I bought my Arlo system too long ago and I don't recall what I got, other than I know they are mixed models. I think I have Pro and Pro 2. When I look in Settings, Device info, I see: "Hardware H3" and I think that means Pro 2... how can I be certain? I am sure someone at Arlo support has a cross-reference guide!

Re: Camera models

jguerdat — Wed, 30 Dec 2020 14:31:10 GMT

Agreed that this is an issue. The "easiest" way is to look at the camera face as well as determine what batteries they use. The original wireless cameras use 4 CR123 batteries and are smaller/more rounded than the later cameras. The Pro camera has an all black face while the Pro 2 has a white ring around the face.

Original - VMC3030

Pro - VMC4030

Pro 2 - VMC4030P

You can use the product pages on arlo.com to also help.