Base station keeps going offline

ExtonUser — Tue, 07 Jul 2020 17:51:07 GMT

For the past several months, my base station keeps going offline. When I log in via browser or iOS app, it would tell me my base station is offline. I would then reset it and everything is good again. It didn't use to do this. What gives? Was it a bad firmware update? It seems like the common denominator whenever the base station goes offline is when the batteries on one (or more) of the cameras died.

For example, this evening, the base station was off-line. After a reboot, it tells me that one of the cameras is offline. The last time it recorded something was 2 days ago.

Re: Base station keeps going offline

ShayneS — Tue, 07 Jul 2020 17:51:42 GMT

Hi @ExtonUser

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

topic Base station keeps going offline in Arlo

Base station keeps going offline

Re: Base station keeps going offline