topic VMB3000 can view videos on IPad but not on IPhone. in Arlo

VMB3000 can view videos on IPad but not on IPhone.

mlengel1 — Tue, 23 Jun 2020 17:03:44 GMT

I’ve had the system for 2 1/2 years and worked great. Recently I get notifications of videos but can only view on iPad not on iPhone. Previously I could on both.

Re: VMB3000 can view videos on IPad but not on IPhone.

ShayneS — Thu, 25 Jun 2020 21:13:39 GMT

Hi @mlengel1

Which version of the Arlo mobile app are you running?

Re: VMB3000 can view videos on IPad but not on IPhone.

StephenB — Mon, 29 Jun 2020 11:18:57 GMT

@mlengel1 wrote:

I’ve had the system for 2 1/2 years and worked great. Recently I get notifications of videos but can only view on iPad not on iPhone. Previously I could on both.

Are you using the same app login on both the ipad and the iphone?

If you aren't, then you might need to re-do grant access.

Re: VMB3000 can view videos on IPad but not on IPhone.

mlengel1 — Wed, 01 Jul 2020 11:45:22 GMT

I rechecked that it was same app and all the settings and it started working again.
Thanks