topic Re: There are no recording saved in my library in Arlo

There are no recording saved in my library. Tried resetting browser and removing cameras.

Stumann666 — Tue, 23 Jun 2020 20:05:58 GMT

For several days now, my system is not recording anything. I did some research on my own and tried the things that were recommended to solve this problem: I reset my browsers (Safari, Iphone 6s) cashe and history. I also tried removing my cameras from the system, unplugged (20 seconds) my base station and plug it back in, then reinstalled my cameras. Neither of those things have solved the problem. Any other ideas? I did recently update my IOS on my phone to 13.4.1. I don't see why that should matter, but maybe there is an issue with the latest IOS update.

Re: There are no recording saved in my library

Stumann666 — Tue, 23 Jun 2020 12:05:40 GMT

I think it's an IPhone problem. I deleted the Arlo app from my phone and I am accessing my account from my desktop. Everything is working correctly on the desktop. Maybe the next IOS update will work.....?

Re: There are no recording saved in my library

JessicaP — Tue, 23 Jun 2020 20:08:01 GMT

Hi Stumann666,

When you try reinstalling the Arlo app and rebooting your iPhone 6S, do you still not see any recordings in your library? Is this happening when you're connected on WiFi on your iPhone and/or cellular data?

Re: There are no recording saved in my library

Stumann666 — Tue, 23 Jun 2020 20:54:21 GMT

I haven't tried to reinstall the Arlo App. I'll try and let you know.

Re: There are no recording saved in my library

Stumann666 — Thu, 25 Jun 2020 23:48:21 GMT

I reloaded the app and all is well again.

Re: There are no recording saved in my library

Stumann666 — Fri, 26 Jun 2020 12:09:07 GMT

I may have spoken too soon.. Now I can't log in on my phone. The little wheel spins for about 30 seconds and then I get the message "your request timed out". But I can still log in on my PC.

Re: There are no recording saved in my library

JessicaP — Fri, 26 Jun 2020 17:08:13 GMT

Is this happening when you're on your WiFi and/or cellular data?

Re: There are no recording saved in my library

Stumann666 — Fri, 26 Jun 2020 18:17:29 GMT

Wifi. It's the same home network my PC is on. Yes, I know I can't be logged in on both at the same time.

Re: There are no recording saved in my library

Stumann666 — Fri, 26 Jun 2020 18:28:57 GMT

This is interesting, I turned off the Wifi and tried Arlo with just cellular data and it is working again. ????

Re: There are no recording saved in my library

Stumann666 — Fri, 26 Jun 2020 18:35:38 GMT

I turned of and restarted my Iphone and everything is working now. I think the problem is my phone. 😞