topic Re: Can not find router to set up in Arlo

Cannot find router to set up. Software searches for base but cannot find.

rjn56 — Tue, 09 Jun 2020 14:31:28 GMT

Software searches for base but can not find. HELP

Re: Can not find router to set up

jguerdat — Tue, 09 Jun 2020 13:08:25 GMT

Are you using the app or a browser? You need to be on your own network to find the base, not on cell service. What are the LEDs on the base showing? Power and Internet should be green or nothing will work.

Re: Can not find router to set up

rjn56 — Tue, 09 Jun 2020 23:19:38 GMT

Thank you for your help but still unsuccessful.
Was using app, was on my network with cell service off, power and internet lights on app software just can not find and times out.

Seems like something preventing me for security reasons. So confused.

Re: Can not find router to set up

jguerdat — Wed, 10 Jun 2020 12:45:22 GMT

But what COLOR are the LEDs? All the details are important.

Re: Can not find router to set up

rjn56 — Wed, 10 Jun 2020 14:47:39 GMT

Power and internet lights are both green.

Re: Can not find router to set up

jguerdat — Thu, 11 Jun 2020 12:17:49 GMT

Try holding the reset button until the LEDs flash amber. Let the base reboot to green power and Internet LEDs and try again.