topic Re: Arlo App in Arlo

Can't sign in ti the Arlo app

Alongboy — Wed, 03 Jun 2020 17:37:21 GMT

Bought my cameras the other day. And just updated my iPhone to iOS 13.5.1 and noticed the Arlo app keeps saying signing in but won’t sign in.

JLL2020 — Tue, 02 Jun 2020 07:14:08 GMT

After app update I can’t sign in to Arlo app. Just keeping a spinning saying signing in!

TomMac — Tue, 02 Jun 2020 12:25:55 GMT

Test on the web access at my.arlo.com to see if it is the system or the iOS issue, then contact Arlo Support is it works via the web.

TomMac — Tue, 02 Jun 2020 12:26:54 GMT

Uninstall the app and reinstall... if NG,

Test on the web access at my.arlo.com to see if it is the system or the iOS issue, then contact Arlo Support is it works via the web.

JLL2020 — Tue, 02 Jun 2020 13:17:56 GMT

It does not work with web access. Gives an error message; Safari cannot open the page because the address is invalid.

JLL2020 — Tue, 02 Jun 2020 13:18:57 GMT

This occurred after Arlo was updated on my phone.

TomMac — Tue, 02 Jun 2020 13:22:07 GMT

web working here

JLL2020 — Tue, 02 Jun 2020 13:35:33 GMT

Same issue for me.

JLL2020 — Tue, 02 Jun 2020 13:38:00 GMT

I can sign in but it will not let me see my cameras. Says; safari cannot open page because the page is invalid.

ShayneS — Wed, 03 Jun 2020 17:39:23 GMT

Are you using an iphone 11 base model?

JLL2020 — Wed, 03 Jun 2020 19:59:37 GMT

No. I have the iPhone X. The app started to work just as I was starting online chat with an Arlo rep.