topic Re: Delete / Remove friend - Not working in Arlo

Delete/Remove friend - Not working. Returns to grant access page on web. Shows error on iOS device.

mward1308 — Thu, 28 May 2020 18:03:55 GMT

I have been unable to delete a friend for a couple of days now. When I attempt to delete from the webpage, the person is not removed and I am returned to the grant access page. When I attempt to delete on my iOS device I receive the message "We are sorry, the database service is currently down. Please try again." Is anyone else experiencing this issue?

Re: Delete / Remove friend - Not working

JessicaP — Thu, 28 May 2020 18:03:34 GMT

Hi mward1308,

Are you still experiencing this issue? Could you provide a screenshot that shows you're not able to remove your friend through your iOS device?

Re: Delete / Remove friend - Not working

mward1308 — Thu, 28 May 2020 18:15:20 GMT

Yes. I am still experiencing the issue. I have attached a screenshot.

Re: Delete / Remove friend - Not working

JessicaP — Fri, 29 May 2020 16:36:20 GMT

Thanks for showing the screenshot for this. Could you try the following to see if this helps?

On the web client on your computer, try on incognito mode or on a different browser
On the Arlo iOS app
- Try on cellular data if it didn't work on WiFi or vice versa
- Reboot your iPhone device
- Reinstall your Arlo app
- If you still experience issues, let me know your iPhone device and what iOS version you're running.

Re: Delete / Remove friend - Not working

mward1308 — Fri, 29 May 2020 16:48:32 GMT

Thanks for the suggestions, Jessica.

Incognito mode did not work on the PC.
Cellular vs. WiFi produced the same error. ("We are sorry, the database service is currently down. Please try again.")
Reboot on all devices did not work.
Re-installation on all devices did not work.
I have attempted on iPhone 11, iPhone 6S Plus, iPad Mini 4 with iOS 13.5 on all devices

Re: Delete / Remove friend - Not working

JessicaP — Fri, 29 May 2020 21:18:26 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.