topic Re: Arlo wireless in Arlo

Arlo base station is not working

Doggydave7 — Wed, 20 May 2020 18:11:45 GMT

So im was having trouble updating my Arlo to the newest version I have three cameras and one was being a bother. So I looked up how to solve this problem one of them was to hard reset my base station using a long sharp object. So I proceeded to do exactly that. That's where things go from bad to worse I was waiting my time to reset it when I started to smell smoke. It was coming from the base station. Now I don't know what to do seeing as I think the base station is no longer working

Re: Arlo wireless

TomMac — Wed, 20 May 2020 01:19:26 GMT

Usu the object used is paperclip end ( tho there is a special plastic tool )

but if you saw smoke, the sharp object used may have been put in on an angle and shorted something.

So , yes it may now be doa

Re: Arlo wireless

Doggydave7 — Wed, 20 May 2020 01:28:54 GMT

So if it is doa what do I do now? Can I make a claim to request a new homebase?

Re: Arlo wireless

ShayneS — Thu, 21 May 2020 18:13:37 GMT

Hi @Doggydave7

Yo may contact customer support if you would like to trouble shoot further. Arlo Tech Support