https://community.arlo.com/t5/Arlo/Arlo-upgrade-failed-camera-rejected-upgrade-request-Cannot-plug/m-p/1772440#M75915 <P>Hi all,&nbsp;</P> <P>&nbsp;</P> <P>I have read the forum and contacted support (no reply).</P> <P>&nbsp;</P> <P>Simple system to cameras - one basestation. Had what appears to be the common issue of updating the firmware not working. Contacted support and advised the attach the camera via usb and "throw a six to start" support procedure of hoping the firmware would then update over night. It did.&nbsp;</P> <P>&nbsp;</P> <P>However attempting to update my second camera - no USB port is present. Now am I just being stupid ? Any help would be great - not heard anything back on it from support.&nbsp;</P> <P>&nbsp;</P> <P>I'd echo all the comments here could be a great product but the support and the firmware procedure is awful.&nbsp;</P> <P>&nbsp;</P> <P>Thanks in advance.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="No usb ?" style="width: 749px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/33770iF35726A9637D7231/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="image0.jpeg" alt="No usb ?" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">No usb ?</span></span></P> Tue, 19 May 2020 21:47:03 GMT Glenborama 2020-05-19T21:47:03Z https://community.arlo.com/t5/Arlo/Arlo-upgrade-failed-camera-rejected-upgrade-request-Cannot-plug/m-p/1772440#M75915 <P>Hi all,&nbsp;</P> <P>&nbsp;</P> <P>I have read the forum and contacted support (no reply).</P> <P>&nbsp;</P> <P>Simple system to cameras - one basestation. Had what appears to be the common issue of updating the firmware not working. Contacted support and advised the attach the camera via usb and "throw a six to start" support procedure of hoping the firmware would then update over night. It did.&nbsp;</P> <P>&nbsp;</P> <P>However attempting to update my second camera - no USB port is present. Now am I just being stupid ? Any help would be great - not heard anything back on it from support.&nbsp;</P> <P>&nbsp;</P> <P>I'd echo all the comments here could be a great product but the support and the firmware procedure is awful.&nbsp;</P> <P>&nbsp;</P> <P>Thanks in advance.&nbsp;&nbsp;</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="No usb ?" style="width: 749px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/33770iF35726A9637D7231/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" role="button" title="image0.jpeg" alt="No usb ?" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">No usb ?</span></span></P> Tue, 19 May 2020 21:47:03 GMT https://community.arlo.com/t5/Arlo/Arlo-upgrade-failed-camera-rejected-upgrade-request-Cannot-plug/m-p/1772440#M75915 Glenborama 2020-05-19T21:47:03Z https://community.arlo.com/t5/Arlo/Arlo-upgrade-failed-camera-rejected-upgrade-request-Cannot-plug/m-p/1772506#M75922 <P>The first camera must have been Pro/Pro2 camera, and not the original WireFree.&nbsp;</P> Mon, 18 May 2020 23:36:46 GMT https://community.arlo.com/t5/Arlo/Arlo-upgrade-failed-camera-rejected-upgrade-request-Cannot-plug/m-p/1772506#M75922 StephenB 2020-05-18T23:36:46Z