topic Re: Cam keeps going offline in Arlo

Cam keeps going offline

dylanthology — Sun, 10 May 2020 08:42:31 GMT

Dear,
I have 5 cameras, 2 pro’s and 3 normal Wire free cams.
Al off the cams are working correctly except for one of the wire free cams..
I did change location, change batteries, reset,.. everything I already tried, but when I connect the cam to my base station he is visible for 10minutes straight and then ‘offline’
..
is there something wrong with this cam?

Thanks!

Re: Cam keeps going offline

TomMac — Sun, 10 May 2020 12:32:21 GMT

It is possible something is bad with the one camera...

But ,what I would do is use Remove Device on that one camera, pull battery/replace, then bring the camera back as new... this will rebuild all the info in the base for that camera.

Also, you are using OEM cells or 3.7v li-ions in that Arlo?

Re: Cam keeps going offline

dylanthology — Sun, 10 May 2020 12:57:00 GMT

Thanks for your comment!
I already did try (several times) to remove that specific camera and than bring it back as new.
The cam is connected than and after a few moments he is going offline..
I use the normal batteries from duracell CR123 lithium 3V

Re: Cam keeps going offline

ShayneS — Mon, 11 May 2020 21:40:54 GMT

HI @dylanthology

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support