topic getting started with iphone app in Arlo

getting started with iphone app

mike_heal — Wed, 28 Sep 2016 20:41:06 GMT

I have followed installation instructions and successfully synched camera to base station and have base station connected to my router. I downloaded the iphone app successfully and initiated new system setup. I cannot get based the step of connecting my system to the internet. When I hit continue I get a pop up on my phone that says "Please make sure your base station is powered on and connect to the internet and make sure your device is connected to the same WiFI........".

Not sure why. Lights are green on base station. HELP.

Re: getting started with iphone app

TomMac — Wed, 01 Jul 2015 19:28:41 GMT

if your running the app off your phone , make sure your data is off and wifi on so your on the same network during install

Re: getting started with iphone app

JohnR — Wed, 01 Jul 2015 23:30:55 GMT

Good Day mike_heal,

If you have done the steps suggested by TomMac and still having issues with the base, please check this article below:

My Arlo base station is offline; how can I troubleshoot It?

https://community.netgear.com/t5/Arlo-Knowledge-Base/My-Arlo-base-station-is-offline-how-can-I-troubleshoot-It/ta-p/996

Hope it helps!

Thanks,

JohnR

Arlo Team